Wont install on MAC Version 10.13.4


Alfredo | email May 8 2018, 08:49 AM
Getting this error log when trying to install

Exception:

java.lang.RuntimeException: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:673)
at com.install4j.runtime.installer.config.AbstractBeanConfig.finishBatch(AbstractBeanConfig.java:47)
at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:685)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:66)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:59)
at com.install4j.runtime.installer.Installer.main(Installer.java:46)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:65)
at com.install4j.runtime.launcher.MacLauncher.main(MacLauncher.java:67)
Caused by: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
at java.lang.Class.getDeclaredMethods0(Native Method)
at java.lang.Class.privateGetDeclaredMethods(Class.java:2701)
at java.lang.Class.privateGetPublicMethods(Class.java:2902)
at java.lang.Class.getMethods(Class.java:1615)
at com.sun.beans.finder.MethodFinder$1.create(MethodFinder.java:54)
at com.sun.beans.finder.MethodFinder$1.create(MethodFinder.java:49)
at com.sun.beans.util.Cache.get(Cache.java:126)
at com.sun.beans.finder.MethodFinder.findMethod(MethodFinder.java:81)
at java.beans.Statement.getMethod(Statement.java:357)
at java.beans.Statement.invokeInternal(Statement.java:261)
at java.beans.Statement.access$000(Statement.java:58)
at java.beans.Statement$2.run(Statement.java:185)
at java.security.AccessController.doPrivileged(Native Method)
at java.beans.Statement.invoke(Statement.java:182)
at java.beans.Expression.getValue(Expression.java:155)
at com.sun.beans.decoder.ObjectElementHandler.getValueObject(ObjectElementHandler.java:166)
at com.sun.beans.decoder.NewElementHandler.getValueObject(NewElementHandler.java:123)
at com.sun.beans.decoder.ElementHandler.getContextBean(ElementHandler.java:113)
at com.sun.beans.decoder.NewElementHandler.getContextBean(NewElementHandler.java:111)
at com.sun.beans.decoder.ObjectElementHandler.getValueObject(ObjectElementHandler.java:146)
at com.sun.beans.decoder.NewElementHandler.getValueObject(NewElementHandler.java:123)
at com.sun.beans.decoder.ElementHandler.getContextBean(ElementHandler.java:113)
at com.sun.beans.decoder.NewElementHandler.getContextBean(NewElementHandler.java:111)
at com.sun.beans.decoder.ObjectElementHandler.getValueObject(ObjectElementHandler.java:146)
at com.sun.beans.decoder.NewElementHandler.getValueObject(NewElementHandler.java:123)
at com.sun.beans.decoder.ElementHandler.endElement(ElementHandler.java:169)
at com.sun.beans.decoder.DocumentHandler.endElement(DocumentHandler.java:318)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(AbstractSAXParser.java:609)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanEndElement(XMLDocumentFragmentScannerImpl.java:1782)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2967)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:602)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:505)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:841)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:770)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:643)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl.parse(SAXParserImpl.java:327)
at com.sun.beans.decoder.DocumentHandler$1.run(DocumentHandler.java:375)
at com.sun.beans.decoder.DocumentHandler$1.run(DocumentHandler.java:372)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at com.sun.beans.decoder.DocumentHandler.parse(DocumentHandler.java:372)
at java.beans.XMLDecoder$1.run(XMLDecoder.java:201)
at java.beans.XMLDecoder$1.run(XMLDecoder.java:199)
at java.security.AccessController.doPrivileged(Native Method)
at java.beans.XMLDecoder.parsingComplete(XMLDecoder.java:199)
at java.beans.XMLDecoder.readObject(XMLDecoder.java:250)
at com.install4j.runtime.installer.config.AbstractBeanConfig$2.call(AbstractBeanConfig.java:50)
at com.install4j.runtime.installer.config.AbstractBeanConfig$2.call(AbstractBeanConfig.java:47)
at com.install4j.runtime.installer.frontend.GUIHelper$4.run(GUIHelper.java:663)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

System properties:

java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=/Volumes/LandlordMax/LandlordMax Installer.app
sun.boot.library.path=/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib
java.vm.version=25.131-b11
i4j.jreBundle=/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle
gopherProxySet=false
java.vm.vendor=Oracle Corporation
java.vendor.url=http://java.oracle.com/
path.separator=:
java.vm.name=Java HotSpot(TM) 64-Bit Server VM
file.encoding.pkg=sun.io
user.country=US
sun.java.launcher=SUN_STANDARD
sun.os.patch.level=unknown
install4j.exeDir=/Volumes/LandlordMax/
java.vm.specification.name=Java Virtual Machine Specification
user.dir=/Volumes/LandlordMax/LandlordMax Installer.app/Contents/Resources/app
java.runtime.version=1.8.0_131-b11
i4j.ownBundlePath=/Volumes/LandlordMax/LandlordMax Installer.app
java.awt.graphicsenv=sun.awt.CGraphicsEnvironment
java.endorsed.dirs=/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/endorsed
os.arch=x86_64
java.io.tmpdir=/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/
line.separator=

java.vm.specification.vendor=Oracle Corporation
os.name=Mac OS X
sun.java2d.noddraw=true
sun.jnu.encoding=UTF-8
java.library.path=/Users/fredo/Library/Java/Extensions:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:.
sun.awt.enableExtraMouseButtons=true
java.specification.name=Java Platform API Specification
java.class.version=52.0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
os.version=10.13.4
http.nonProxyHosts=local|*.local|169.254/16|*.169.254/16
user.home=/Users/fredo
user.timezone=America/New_York
java.awt.printerjob=sun.lwawt.macosx.CPrinterJob
file.encoding=UTF-8
java.specification.version=1.8
java.class.path=/Volumes/LandlordMax/LandlordMax Installer.app/Contents/Resources/app/i4jruntime.jar
user.name=fredo
java.vm.specification.version=1.8
sun.java.command=com.install4j.runtime.launcher.MacLauncher
java.home=/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre
sun.arch.data.model=64
user.language=en
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.lwawt.macosx.LWCToolkit
java.vm.info=mixed mode
java.version=1.8.0_131
java.ext.dirs=/Users/fredo/Library/Java/Extensions:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/ext:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java
sun.boot.class.path=/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/resources.jar:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/rt.jar:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/sunrsasign.jar:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/jsse.jar:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/jce.jar:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/charsets.jar:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/lib/jfr.jar:/private/var/folders/3l/2dmn68nn4wn2v1077gy6mrqh0000gn/T/256A011A-D44F-43B1-83CC-341463067BF6-1754-0000006B8E20BF97/jre.bundle/Contents/Home/jre/classes
install4j.appDir=/Volumes/LandlordMax/LandlordMax Installer.app/Contents/Resources/
i4j.tarFile=/Volumes/LandlordMax/LandlordMax Installer.app/Contents/Resources/app/jre.tar.gz
java.vendor=Oracle Corporation
file.separator=/
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
sun.font.fontmanager=sun.font.CFontManager
sun.io.unicode.encoding=UnicodeBig
sun.cpu.endian=little
install4j.systemLanguage=en
socksNonProxyHosts=local|*.local|169.254/16|*.169.254/16
ftp.nonProxyHosts=local|*.local|169.254/16|*.169.254/16
sun.cpu.isalist=
Stephane Grenier | email May 8 2018, 03:44 PM
Hi Alfredo,

Can you please confirm which version of LandlordMax you're trying to install? I ask because some of the information isn't consistent with the current version available on the website...

Regards,
Stephan Grenier
Founder
LandlordMax Software Inc.
http://www.LandlordMax.com
http://www.FollowSteph.com
Alfredo | email May 9 2018, 11:27 AM
It looks like Version 11.05q.

I have installed it in a Server with 3 client configuration. but one of the Mac book Pro I get this error on install. other 2 MAC works good
Stephane Grenier | email May 9 2018, 03:38 PM
Hi Alfredo,

Can you please try to re-download and re-install the software. It could be that the download was corrupted or is blocked. The logs are just not showing consistent information, which is why I'm asking for a fresh download.

Also can you please run the installer as an Admin user in case something on your system is blocking the installer from properly running. When that happens the error messages can be very random because it depends on when and where it's being blocked.

Regards,
Stephan Grenier
Founder
LandlordMax Software Inc.
http://www.LandlordMax.com
http://www.FollowSteph.com

Stephane Grenier | email May 9 2018, 08:09 PM
Hi Alfredo,

Your other forum posts had been marked as spam. That being said to troubleshoot the issue I would need to follow up with specific information and details where a public forum is not the best venue. Therefore I'll contact you directly by email

Regards,
Stephan Grenier
Founder
LandlordMax Software Inc.
http://www.LandlordMax.com
http://www.FollowSteph.com
Alfredo | email May 13 2018, 04:00 PM
Ok i re-donwloaded, cleaned folders and files from other install tries and updated my MAC to the latest updates. I was able to get it installed thank you for the support
Stephane Grenier | email May 14 2018, 03:13 PM
Hi Alfredo,

It's good to hear you were able to resolve the issue. Based on your description it appears as though something was either corrupting or blocking the software on that specific computer. In either case it's just good to hear that you were able to resolve it by upgrading and cleaning everything. Thank you as well for letting us know, it's appreciated.

Regards,
Stephan Grenier
Founder
LandlordMax Software Inc.
http://www.LandlordMax.com
http://www.FollowSteph.com


This topic is closed