Vivian | email Jul 8 2016, 10:55 AM
When entering my monthly mortgage expense and then choosing the "check" table to create the entry there, am I supposed to put my bank under "Vendors"??? It won't let me create the check without choosing the payee and my only choices are landlord, management, tenant or vendor.

Also, it would be very helpful if you had a phone number we could call for CS so we could get answers right away and keep moving on with our accounting work.
Stephane Grenier | email Jul 8 2016, 03:41 PM
Hi Vivian,

The bank is actually managed under the Accounts section of the software. The following video explains how the Accounts work: Although it is for a previous version the process is still the same, and the Checks section will use the Account information.

In regards to phone support, we currently do not offer phone support because of the niche market nature of this product we would need to charge for phone support or charge significantly more for the software (as most of our other competitors do - our biggest competitors charges a monthly minimum of $200/mth for phone support - MORE than the price of the Desktop Edition of LandlordMax PER month). We currently do not believe that it is in our customer's best interest to charge for this costly option and therefore we have decided to provide a better option of free unlimited support through email. And you will be pleased to hear that although we have an average response time of under 3 business hours, and we respond to 98.6% of all customer requests within the same business day, our official response time is 1-2 business days. In your case we answered within less about 4 business hours which is well before our guaranteed response time.

That being said, if you'd like to send us your questions, we would be more than happy to assist you.

Stephan Grenier
LandlordMax Software Inc.

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