Late Rents report not showing total amount owed


Robert K | email Mar 10 2017, 09:41 AM
When we run the late rents report, it will show one balance, but it is always less than what is actually owed if we look at the account individually. What might be causing this?
Stephane Grenier | email Mar 12 2017, 03:15 PM
Hi Robert,

This may be easier to resolve if you contact us directly in private. Basically what we'll need to do is confirm the details of what you're describing. For example we'll need you to send us the late rent report as well as the specific individual account information. We'll then need to match up the data to confirm the error. For example we need to verify the dates, amounts, the specific report, etc.

That being said I can tell you that over the many thousands of customers we have actively using the software on a daily basis we haven't had any such reports, nor do we know of any accounting errors in the software. This isn't to say it's not possible that there is an error, but before it's our experience that in almost all cases the issue tends to be a date discrepency between the reports, in that one report is showing a different date range then the other. That or we've also seen errors such as data entry errors where the wrong building is selected, etc. which means the entry may show up in the tenant's accounting table but now in the report for the building, and so on. In any case the first step is to confirm the exact details of the data, and assuming this is more private it's probably best you contact us directly at support@LandlordMax.com.

Regards,
Stephan Grenier
Founder
LandlordMax Software Inc.
http://www.LandlordMax.com
http://www.FollowSteph.com
Robert K | email Mar 13 2017, 02:24 PM
Thank you very much sir! I will e-mail you now.
Robert K
Stephane Grenier | email Mar 14 2017, 10:20 PM
Hi Robert,

You're welcome. And that sounds good.

Regards,
Stephan Grenier
Founder
LandlordMax Software Inc.
http://www.LandlordMax.com
http://www.FollowSteph.com
Amanda Dickson | email Apr 13 2017, 02:49 PM
Hello, I'm having a problem in the reports it will show me who is late, Please send me an e-mail
Stephane Grenier | email Apr 17 2017, 10:59 AM
Hi Amanda,

Can you please expand on your question. For example what problem are you having? Also can you please expand what you mean when you say "it will me who is late". For example can you please state which report, what setting you have on the report, and what data you expect to see or not see in the report, as well as why you expect to see or not see this data in the report.

Regards,
Stephan Grenier
Founder
LandlordMax Software Inc.
http://www.LandlordMax.com
http://www.FollowSteph.com


This topic is closed